Frequently Asked Questions
What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your item, you may return it within 30 days of delivery for a refund or exchange. The item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected. Standard shipping typically takes 3-7 business days, while expedited options may arrive sooner. You’ll receive a tracking number once your order ships.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by country. Please check our shipping page for more details.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and select other payment options at checkout.
Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. After that, changes may not be possible as the order enters processing. Contact us as soon as possible if you need assistance.
Do you offer discounts or promotions?
Yes! We regularly run promotions and offer discounts to our subscribers. Sign up for our newsletter to stay updated on the latest deals.
How do I care for my product?
Care instructions vary by item. Please refer to the product description or packaging for specific care guidelines to ensure longevity.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately. We’ll gladly replace the item or issue a refund upon verification.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping. However, our products come beautifully packaged and ready for gifting.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use this number to monitor your package’s delivery status.
Can I order samples?
We do not offer physical samples at this time. However, our product descriptions and images provide detailed information to help you make an informed decision.
Where are your products made?
Our products are sourced from various locations worldwide, ensuring high-quality materials and craftsmanship.
Do you have a physical store?
We operate exclusively online, allowing us to offer a wider selection and competitive prices.
How do I contact customer service?
For any questions or concerns, please reach out through our contact form. Our team is happy to assist you!
What is your privacy policy?
We respect your privacy and protect your personal information. Our privacy policy outlines how we collect, use, and safeguard your data.
Do you offer wholesale or bulk pricing?
Yes, we offer wholesale options for qualifying orders. Please inquire for more details.
Can I change the shipping address after ordering?
Address changes may be possible if the order hasn’t shipped. Contact us immediately for assistance.
What if I receive the wrong item?
If you receive an incorrect item, let us know right away. We’ll arrange for a return and send the correct product promptly.
How do I unsubscribe from emails?
You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of our emails.
Are your products eco-friendly?
We strive to offer sustainable and eco-conscious products. Check individual product details for specific environmental information.
For additional questions, feel free to reach out—we’re here to help!